سياسة الاسترداد
At COSRX Jordan (cosrx.jo), we are committed to providing you with 100% authentic, high-quality skincare products. Because cosmetic and skincare items are sensitive personal care products, our return policy is designed to uphold strict hygiene, safety, and quality standards.
Please review our return and refund guidelines below:
1. Returns & Refunds for Damaged, Defective, or Expired Items
We accept returns and issue refunds exclusively for products that arrive damaged, defective, or expired.
Reporting Window: If your order arrives damaged, defective, or expired, you must notify us within 7 days of delivery.
Requirements: To process a return or refund, please contact us with:
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Your Order Number.
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A clear description of the issue.
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Clear photos or videos showing the damaged/defective product and its original shipping packaging.
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Resolution: Once verified and approved by our support team, we will issue a full refund to your original payment method or send a replacement free of charge.
- Free Return Pickup: Returns of damaged, defective, or expired items are free of charge. Once your request is approved, we will arrange for our courier to collect the item from your address at no cost to you.
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2. Item Exchanges (Unused & Undamaged Products)
We accept product exchanges under the following conditions:
Condition: The item must be in perfect, unused condition, with all original packaging intact, and the exchange request must be made within 7 days of delivery.
Exchange Value: Exchanges are offered for an item of the same value or higher. If exchanging for a higher-value item, the price difference must be paid by the customer. Delivery fees for returning the original item and shipping the replacement may apply.
3. Change of Mind & Standard Returns
General Returns: Except for damaged, defective, or expired products, we do not accept general returns or offer refunds for change-of-mind purchases once an order has been successfully delivered.
4. Incorrect or Missing Items
If you receive an incorrect item or if an item is missing from your order:
Contact us within 48 hours of delivery with your order details and photos of the delivered package.
We will dispatch the correct item or missing product promptly at no additional cost to you. If the incorrect item needs to be returned, our courier will collect it from your address free of charge.
5. Order Cancellations
You may request to cancel your order at any time before it has been dispatched for delivery.
Once an order has been dispatched from our warehouse, it cannot be canceled and falls under our standard return guidelines.
6. Refund Processing Times
Once a return/refund for a damaged, defective, or expired item is approved, the refund will be processed back to your original payment method.
Bank or card refunds typically take 3 to 7 business days to reflect in your account, depending on your financial institution. Cash-on-delivery refunds (if applicable) will be issued via store credit or local bank transfer.
7. Contact Us
For all return, refund, exchange, or order-related inquiries, please contact our official customer support channels:
Website: https://cosrx.jo/
Official Instagram: @cosrx_jordan
Email: contact@cosrx.jo
Direct Messages: Reach out via our website contact form or Instagram DM for fast assistance.
